It is pretty easy being a leader – when things are going well.
But in times of crisis, leaders are tested. People are looking to you for direction and you might not know how to respond.⠀
Within crises, though, are opportunities. Opportunities to grow as a leader, to motivate your people around a common goal, and to refocus on what matters most.
Different points of view and perceptions are often a force for good. Diverse approaches beget innovations and positive change. But when perceptions diverge over the fundamentals, things can get challenging. Fundamentals like business goals, performance, and issues of fairness.
Perhaps the most pernicious perception-at-work challenge is in the realm of performance. Employees who aren’t performing well often think they’re doing better than they are. After interventions by managers they say things like “But I did xyz…” - even when they’ve been asked to focus instead on abc.
Ellie Hearne on perception and performance and how to address the gaps.
Read More“It’s my fault when they make mistakes, but it’s not up to me to do the work.” This can be a frustrating state of affairs and quickly lead to poor decisions.
Ellie Hearne on the “accountability-responsibility paradox” - and how to overcome it.
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