“I delegated, the work was on track to come back late - so I did not wait. I did it myself on time. It’s what the client expects.”
“The assignment landed on my desk with a few small errors and an omission. I gave it a polish before it went to the CEO.”
“This kind of thing keeps happening - rushed, sloppy work… So I told the employee how I’d handle it if I were in their shoes.”
Ostensibly, this is great. Each of these leaders wants the work to be done well. They are accountable. They are invested. So they do the work well or they tell the employee how to do it well.
The problem? These are short-term fixes - and they don’t usually address the underlying issue.
Read on, for a better approach.
